90 Day Money-Back Guarantee

At Oh!SmoothSkin, we have 100% confidence in providing you with the best at-home IPL Laser Hair Removal Experience in the world. That’s why we’re proud to offer our day 90-day Money-Back Guarantee.In the unlikely event that you don’t see results, simply return your handset and we’ll give your full money back. Now you can get smooth skin worry-free! 

Please read and understand our terms and conditions below.To claim our money back guarantee: 

1. You must have purchased our at-home IPL Laser Hair Removal handset from our website or retail store with proved receipt

2. Trial our handset for at least 60 days from the date of delivery, but for no more than 90 days 

3. You must complete at least 6 treatments, and take a photo of the area/s you have treated before each of the sessions. 

4. If there are no noticeable results in hair reduction, email your 6 photos to us at hello@ohsmoothskin.com with your order number, and we will review your application. 

5. Once approved, return the our Handset (in its original packaging) via a trackable mail service to the address provided by our customer care representative.

* ALL 90-day Money-Back Guarantee applications MUST be submitted within 90 days of receiving your handset. 

* ALL images MUST have valid time and date stamps.

6. Incomplete, indecipherable or illegible claims will be deemed invalid. 

7. If approved, we will refund you the handset purchase price (at the time of order), once the handset has been returned to our warehouse*. 

The biggest determining factor for a successful treatment is simply using it consistently, as advised, and for the recommended period of time.For those who are not consistent with their treatments, their results will reflect this. We cannot control how often you use your handset or how the handset is used.Please ensure that the detailed User Guide is thoroughly read and understood. If the handset has not been used correctly, and as instructed, the refund will not be approved. 

We reserve our right to reject a refund in the event that we are not satisfied, (acting reasonably) with the supporting evidence you provide to us.Postage costs and the process of sending the handset back to us (once approved by our Results team) is the full responsibility of the claimant, and return postage costs will not be refunded.We advise to return the handset via trackable mail. We cannot guarantee that all return items will reach us, unless tracked. We ask all customers to allow up to 2 business days for the return to be processed, once it has arrived at our warehouse.