We're Here For You, Always

 

We believe beauty tools should make your life easier, not more complicated. That's why we've created a return policy that's just as simple as our products.


Our 30-Day Satisfaction Guarantee

 

  • A full 30 days to decide if BEOVEA is right for you
  • Free, no-hassle returns for all continental U.S. customers

 

Our 3 Simple Steps to Return

 

1. Reach Out - Email us at contact@mybeovea.com with:

  • Your order number
  • Which items you're returning
  • Which items you're returning

2. Get Your Label - We'll send you a prepaid return shipping label within 24 hours

3. Send It Back - Pack up your items and drop off your package

 

What About Product Condition?

 

We understand you need to actually use beauty tools to know if they work for you! Here's all we ask:

  • Items should be clean and in good condition
  • All parts and accessories included
  • That's it! We know beauty is personal, and what works for one person might not work for another

 

Getting Your Money Back

 

  • Full refunds go back to your original payment method
  • We process refunds within 1-5 business days after receiving your return
  • Your bank may take an additional 5-7 days to post the refund
  • Only purchases made directly on mybeovea.com can be returned to us

 

When Things Aren't Quite Right

 

Received something damaged or incorrect?

  •  Let us know within 7 days of delivery
  • Send a quick photo to contact@mybeovea.com
  • We'll rush out a replacement or refund without making you ship anything back

About promotional items:

  • Items specifically marked "Final Sale" can't be returned (we'll always make this super clear!)
  • If you received a free gift with purchase, we'll need that back too if you return the qualifying item

 

Need to Exchange Instead?

 

For the fastest experience:

1. Return your original item following the steps above
2. Place a new order for what you'd prefer
3. Mention your return in the order notes, and we'll do our best to

 

Let's Talk!

 

Have questions? We're real people who love to help.

  • Email: contact@mybeovea.com
  • We respond within 24 hours (Monday-Friday)
    Thanks for giving BEOVEA a try! We're grateful for the opportunity to be part of your beauty routine.

 

We appreciate your understanding that this policy helps us maintain the highest standards of product safety and integrity for our entire customer community.