Return Policy

At BEOVEA, we are committed to creating thoughtfully designed tools that elevate your daily rituals. If your experience with a product purchased from mybeovea.com is not what you hoped for, we are here to help with a clear and simple return process.

This policy applies only to purchases made directly through mybeovea.com.

Purchases from Retailers: If you purchased your item from Amazon or another retail partner, please contact the original point of purchase for their return policy.

We currently sell and ship only within the United States. Shipping availability may be limited in certain non-contiguous U.S. locations, including Alaska, Hawaii, Puerto Rico, Guam, APO/FPO/DPO addresses, and other U.S. territories or special-address regions. If shipping is unavailable to your address at checkout, we are currently unable to fulfill the order.

We offer a 30-day satisfaction guarantee. If you are not satisfied with your product, you may request a return within 30 days of the delivery date.

Once your return is approved, your return package must be shipped within 7 days of receiving the return instructions.

For functional defects discovered after this 30-day return window, your product may be covered by our Warranty Policy. These issues are handled through our warranty process, not as a standard return. Please refer to our Warranty Policy for complete details.

To ensure a smooth process and protect the experience of all customers, please review the following return conditions:

Light Trial Use: Light trial use is acceptable. However, items must be returned in sanitary condition, free of excessive wear, damage, or contamination.

Components: All original parts, accessories, and components must be included.

Bundles & Sets: Bundles and kits must be returned in full as a complete set.

Non-Returnable Items: The following are not eligible for return:

Items marked as Final Sale

Gift cards

Items returned with significant wear, damage, contamination, or missing components

To request a return, please contact us at hello@mybeovea.com and include your order number.

You are welcome to share feedback about your experience. It is optional, but it helps us improve our products and tutorials.

Please do not send items back without contacting us first. If your request is approved, we will provide return instructions.

Return Shipping Costs: For voluntary returns, return shipping costs are the customer’s responsibility. We do not provide prepaid return labels for standard returns.

Once your return is received and inspected, please allow 1-5 business days for us to process your refund.

After processing, it may take an additional 5-7 business days for the refund to appear on your bank or credit card statement, depending on your financial institution.

Refunds are issued only to the original method of payment. We are unable to issue refunds to a different payment method or split a refund.

Non-Refundable Costs: Original shipping charges are non-refundable for voluntary returns. If the return is due to our error, or because the item arrived damaged or defective, we will review the order and provide an appropriate refund or replacement, including return shipping where applicable.

To receive a different item as quickly as possible, we recommend the following:

Request a return for your original item using the process above.

Place a new order for the item you would like.

You may add a note to your new order, such as:

“Exchange for order #[YourOldOrderNumber]”

and we will do our best to expedite processing.

Please note that the new order will be charged at the price in effect at the time the new order is placed.

If your order arrives damaged, incorrect, or missing an item, please contact us at hello@mybeovea.com within 7 days of delivery.

To help us resolve the issue as quickly as possible, please include:

Your order number

A photo of the outer shipping box

A photo clearly showing the damaged, incorrect, or received item

Once reviewed, we will work to provide an appropriate resolution, which may include a replacement, refund, or other remedy. In many cases, you may not be required to return the affected item.

If your tracking shows Delivered but you have not received your package, please first check the surrounding area, building mailroom, front desk, and with neighbors if applicable.

If the package is still not located, please contact the carrier to file a report. Once you have a report number, email us at hello@mybeovea.com.

Claims for packages marked Delivered are reviewed on a case-by-case basis. We may request a carrier claim number, delivery confirmation details, or other supporting information before determining eligibility for a replacement or refund.

Gift with Purchase: If your order qualified for a free gift, the gift must also be returned. If you keep the gift, its retail value will be deducted from your refund.

Final Sale Items: Items marked as Final Sale are not eligible for return. This includes, but is not limited to, Lucky Bags, Warehouse Sale items, and Clearance SKUs.

Discounted Orders: Orders placed using a coupon code are eligible for return unless otherwise marked as Final Sale. Refunds will be issued for the actual amount paid after the discount was applied.

To protect the BEOVEA community and ensure a fair experience for all customers, we monitor return activity. We reserve the right to review, decline, or limit returns if we identify signs of policy abuse, excessive return frequency, or abnormal and repetitive return behavior.

If you have any questions about this policy or need help with your order, please contact us at:

Email: hello@mybeovea.com

Response Time: Within 1 business day, Monday-Friday